We take your privacy seriously!
What information do we collect?
We collect information from you when you register on our site, pre-order tickets, purchase tickets, initiate a new concert idea, subscribe to our social feeds, respond to a survey or fill out a form.
When pre-ordering tickets, buying tickets, or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or credit card information.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience
Your information helps us to better respond to your individual needs.
- To improve our website
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To send periodic emails
The email address you provide for generating your account and pre-ordering tickets or purchasing tickets, may be used to send you information and updates pertaining to your engagement with CrowdSeating, in addition to receiving occasional company news, updates, related product or service information, etc.
How do we protect your information?
CrowdSeating takes security very seriously. We implement a variety of security measures to maintain the safety of your personal information when you pledge, enter, submit, or access your personal information.
For your financial protection, we integrate with one of the most secure credit card processors in the world. Our financial partner is certified to PCI Service Provider Level 1, the most stringent level of security and certification available.
No credit card data ever is visible or hits CrowdSeating’s servers, and all card numbers are encrypted with Advanced Encryption Standard AES-256. Decryption keys are stored on separate machines and none of our partner’s internal servers and daemons are able to obtain plaintext card numbers. All infrastructure for storing, decrypting, and transmitting card numbers runs in a separate hosting infrastructure, and doesn't share any credentials with primary services (API, website, etc.).
Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your account and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not knowingly collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older and members must confirm that they are at least 13 years old upon joining CrowdSeating.
Your Consent
By using our site, and the sites we promote on behalf of our artist partners, you consent to our web site privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
This policy was last modified on May 1, 2017.
Contacting Us
If there are any questions regarding this privacy policy you may contact us at privacy@crowdseating.com
